INDEPENDENT AI NEWS / AI-assisted. Human-directed.EDITION 001 / 23 September 2026

Customer research · Field guide

Listen Labs

Run adaptive interviews with real customers and test concepts, prototypes, usability and marketing messages.

Source-based guide · Not tested by us
Open Listen Labs ↗

Online platform · Trial / demo
Check current plans and availability.

What it does

Create a research study or upload a discussion guide; use an AI moderator to ask adaptive follow-up questions; inspect interview-linked themes; test concepts, creative messages and product usability with actual respondents.

A useful first task

Ask customers about one concept

Set up a short study about one product idea. Inspect individual interviews before accepting the summary.

How to start

  1. Official AI Moderator page offers Try for Free and Book a Demo. The platform supports its participant recruitment network or a customer-supplied contact list.
  2. Set up a short study about one product idea. Inspect individual interviews before accepting the summary.
  3. Check the result before relying on it.

Where it falls short

The research question and participant sample matter. Check the original answers behind a summary. Customer interviews do not by themselves prove demand or commercial success.

What remains your job

Choose the sample and make the business decision from the evidence.